At Embleton Interiors we are committed to protecting and preserving the privacy of our visitors when visiting our website or communicating electronically with us.
We occasionally update this Policy so please return and review this Policy from time to time.
Information we collect
In order to process your order, including delivery, payment, returns and for the detection and prevention of fraud, we will collect the below personal information:
Full name, billing and shipping address, email address, items ordered and payment details.
In running and operating this website we may collect and process certain data and information relating to you and your use of our website.
This data and information is detailed below:
(a) Details of visits to our website and the pages and resources that are accessed, including, but not limited to, traffic data, location data and other communication data that may assist us in understanding how visitors use this website.
(b) Information that visitors provide to us as a result of filling in forms on our website, such as when a visitor enquires for more information (requesting contact from us) or in making a purchase.
(c) Information provided to us when our visitors communicate with us electronically for any reason.
(d) Information provided to us at any event, for use in competitions , orders, enquiries and newsletter subscriptions.
Please note that no personally identifiable information is recorded.
“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
All computers have the ability to decline cookies. You can easily decline or remove cookies from your computer using the settings within the Internet Options section in your computer control panel.
Use of your information
The information we collect is used for our own use in developing our website. In addition, we may use the information for the following purposes:
(a) To provide you with information relating to our website, products or our services that you request from us.
(b) To provide you with information on other products or services that we feel may be of interest to you.
(c) To meet our contractual obligations to you.
(d) To notify you about any changes to our website, including improvements, and service or product changes that may affect our website.
If you are an existing customer we may contact you with information about goods and services similar to those that you have expressed an interest in previously via our website.
If you are a new client, we will only contact you when you have provided consent and, only by those means, you provided consent for e.g. trade account email enquiry.
If you do not want us to use your data then you will always have the option to object to such use.
Passwords and Personal Data
The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.
It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
Disclosure of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to others companies for marketing purposes.
Privacy Contact Information
Date of Policy Update: 02/12/2023
Refund and Returns Policy
Returning an unwanted purchase:
Whilst we try to make sure that all our products are top quality and loved by our customers, we understand that sometimes this isn’t the case and you may wish to return the item. If you are unhappy or have simply changed your mind and wish to return your unused item, then please advise us via firstname.lastname@example.org within 14 days of receiving your purchase. After notifying us of your decision, you will have 14 days to return the item to our shop address:
11 The Bank, Barnard Castle, Co.Durham, DL12 8PH
Once we have received your item you will get a full refund, excluding delivery fees. Your item will first be inspected by one of our team so please follow the below instructions to ensure a quick refund:
Your item MUST not be damaged in any way.
Your item MUST not have been used and have all the parts.
Your item MUST be in a resaleable condition with all original packaging where possible.
Please include your order number, full name, why you want return the item, and weither you would like a refund or exchnage within the package to help assist a prompt refund.
You are responsible for the safe return of your item and therefore, we ask that you repackage your item in its original packaging or a suitable alternative if appropriate. You will also be required to bear the cost of returning your item back to us.
**Please note that if due care has not been taken in returning the item to us, was danged by yourself, has any missing parts or is in a unsellable condition, we will make a discretionary decision to offer you either a partial refund via a credit note or to return the item to you. In either case we will advise you once we have received the item via email.
What if I wish to cancel my order?
If for any reason wish to cancel an order that you have made via our website, please contact us as soon as possible before it is dispatched to you. If you do not inform us before the item is dispatched you will need to send us back your purchase with all delivery fees paid for by yourself, this includes the initial delivery fee as well as the cost of you sending us back the item.
Please contact us via our email email@example.com or phone us on +44 (0)7713161492 as soon as possible. Please tell us your order number when you contact us.
Your refund will be given back to you in full including delivery cost if not previously dispatched to your address (please allow 5 – 10 working days).
Returning items purchased in store:
We will accept returns of products bought in store, however, if they are damaged due to transit from the shop, we will only take part responsibility as we take care to make sure that our items will not break or be damaged in transit when due care is applied.
If you have changed your mind about the product, you have bought you will receive a credit note and not a refund to your original payment method, this is due to transaction fees.
If you wish to simply return the item and not visit the store, you will need to package the item to ensure it will not get damaged or damaged further in transit. You will need to accept the delivery cost and will be responsible for its safe return. Once the item has been received and inspected, we will make a decision as to if it is in a sellable condition and has returned undamaged or if damaged that you were not responsible for its damage. This is especially the case for any lampshades that can be dented easily and if dented will need to be sold as a factory second and will qualify for a partial refund only.
All items returned to us when purchased from the retail premisses at the blow address qualifies for a credit note only and will not be refunded back to a card. Please also note that cash payments will be given a credit note only and are never refunded back to a credit card.
Returning a faulty, damaged or wrongly dispatched item
It is our policy at Embleton Interiors to take every step reasonable to ensure that our products reach you in perfect condition however, we understand that from time-to-time damage may be caused in transit of your parcel. If your parcel arrives with you in an unsatisfactory condition, we will be happy to offer you a full refund or exchange. We ask that you inspect the item as soon as it arrives to you for any damages and take a good quality photograph of both the damage on the product and the parcel condition. This should be sent immediately to firstname.lastname@example.org if your item is faulty, damaged or wrongly dispatched.
You are responsible for the safe return of the item and therefore, we ask that you repack your purchase with care using the original packaging or suitable alternative. Please ensure that any delicate or easily breakable items are packaged appropriately. You will need to bear the initial postage costs, which will be reimbursed back to you to the amount of the initial delivery cost, upon receipt of the item.
Only once our team have inspected the item, the packaging and photographs will a refund be sent. We will send you an email to confirm that we have received the package and an option for a refund or an exchange. If for any reason our team deem the item was deliberately damaged, damaged due to improper packaging when you returned the item or is in a worse state than you stated to us we will offer a partial refund via a credit note.
If the item is deliberately damaged or was damaged due to a lack of care on your behalf, we will not accept a return and will not offer any reimbursements. In this case we will dismiss your claim and will let you know how to fix or repair the item as a curtesy.
Under the Consumer Rights Act 2015, should a fault occur within 6 months of receiving your item, we will offer a replacement or refund.
How long will it take to receive a refund?
We endeavour to make the returns and refunds of our items as easy and quick ass possible. Please note the below details for information regarding timescales:
If you are retuning the item to us via delivery companies than we will not issue a refund until all check are made. Once we have received and checked the item when it is received we will issue a credit or refund, depending on circumstances, 5 – 10 working days later.
If you are returning an item to the retail store in person we will send you a refund immediately by fill out a credit note whilst you are in store.
If you are cancelling an order before we have dispatched the item(s) we will issue a refund 5 – 10 working days from the date you inform us of your decision via email.
Where do I send the item?
The address to send returns to is:
Embleton Interiors Ltd
11 The Bank
What items cannot be returned?
Any used items cannot be returned unless a fault has occurred that falls within the guidelines of our returns policy.
We cannot accept the return of any item if it has not been cared for as per either our, or the manufacturing guidelines.
Any items that you have tried to repair yourself.
Any order after 28 days of receipt will not be processed for a refund or credit note unless it is agreed a manufacturers fault has occurred within 6 months of purchase under the Consumers Rights Act 2015.
We will not accept returns or refunds of items that have been made bespoke, that includes all fabric items that have had the original design altered to suit a preference, be that scale, colour, fabric type or any other alteration to the standard print.
We will not accept the return of any item that are bespoke and you have changed your mind or decided it hasn’t worked as well as you hoped. This is not an issue that we have created and will not be our responsibility for this and will not offer a refund or exchange.