Question 1

Do you source your products locally or from abroad?

Accepted Answer

At Embleton Interiors, we have an amazing network of businesses and artists throughout the UK, and we mainly stock these in our store. However, we also have products crafted from wood grown in Indonesia, Morocco, and America, where the wood is sent to our UK workshops to be crafted into our amazing selection of wooden products. Additionally, our fabrics and prints are all made locally to our Barnard Castle shop. We take great care in selecting our products and strive to ensure that they are ethically sourced and of the highest quality.

But please rest assured that all our products are made by artisan makers and craftspeople and helps to fund their lifestyles. We are also 100% not made in China and we have great connections with artisans all over the world that we feel are sustainable and a benefit to our shop.

Please also note that no matter where the product is made or transported from we have taken this into account in regards to working our carbon footprint and we work hard to make sure that we are completely Net Zero, give back to our farmers and handcraft the vast majority of all our products in the UK!

Question 2

Do you support Artists?

Accepted Answer

Here at Embleton Interiors, we are dedicated to stocking new and exciting artists both locally and nationally.  We currently stock over 20 artists in the shop and we are always interested in stocking others. Most of our products are made locally and support an artist’s dream and creativity, often allowing them to pursue art as a career. 
​
If you would like to know anything else, please let us know via our 'contact' page. If you are an artist then please feel free to show us any work and contact us!

Question 3

Do you make the products yourself or source them from other suppliers?

Accepted Answer

Yes, we make a large amount of our stock ourselves. As a family business, we take pride in creating unique and handmade products for our customers. John Embleton crafts wooden mirrors, driftwood house and Daniel Embleton designs and illustrates all of the designs on our website and manufactures all the products they are printed onto! We also source some products from other suppliers to provide a wider range of options for our customers. Regardless of the source, we ensure that all of our products meet our high standards of quality and craftsmanship.

Question 4

Can I purchase Embleton Interiors products online?

Accepted Answer

Yes, most of our products that are made by ourselves are made to order online. We can make any product you wish from our product lines and we can change the pattern in many ways through our bespoke design service. However, for our bespoke products and made to order lampshades, cushions or any other large item, there is roughly a 4-week lead time. This is due to us having to make the product from scratch, and this takes time. If you have any questions or concerns about lead times or custom orders, please do not hesitate to contact us.

Question 5

How can I find out the size of an item in Embleton Interiors?

Accepted Answer

Each item in our store has an accurate size listed on the product description. Simply open the product you are interested in and you will see all the specifications and a brief description of the product. If you have any further questions about sizing, please feel free to contact our customer service team and we will be happy to assist you.

Question 6

My product has developed a fault, can I return it?

Accepted Answer

Yes, most items can be returned if they are faulty. However, if the fault is due to negligence on your part, we cannot take responsibility for it. In such cases, we recommend that you take due care of the product to avoid any future issues. If you do choose to return a faulty item, you will be responsible for covering the delivery costs. Alternatively, we can repair some of our own designed products. Simply tell us your issue, and we will guide you in fixing it. At Embleton Interiors, we take pride in the quality of our products and services. If you have any other queries or concerns, please do not hesitate to contact us.

If for example a seam of a lampshade has come apart or there are some other minor issues, we can either assist you in fixing it over the phone or we can take the item back and fix it for you. This is a service that will cost if the item is over 6 months old. Please provide us with the order number and date you purchased the item. The service is free if the item develops a valid fault before 6 months are up.

- EMBLETON INTERIORS -

Est. 2021

Frequently asked questions