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  • Do you support Artists?
    Here at Embleton Interiors, we are dedicated to stocking new and exciting artists both locally and nationally. We currently stock over 20 artists in the shop and we are always interested in stocking others. Most of our products are made locally and support an artist’s dream and creativity, often allowing them to pursue art as a career. ​ If you would like to know anything else, please let us know via our 'contact' page. If you are an artist then please feel free to show us any work and contact us!
  • How can I find out the size of an item in Embleton Interiors?
    Each item in our store has an accurate size listed on the product description. Simply open the product you are interested in and you will see all the specifications and a brief description of the product. If you have any further questions about sizing, please feel free to contact our customer service team and we will be happy to assist you.
  • Do you source your products locally or from abroad?
    At Embleton Interiors, we have an amazing network of businesses and artists throughout the UK, and we mainly stock these in our store. However, we also have products crafted from wood grown in Indonesia, Morocco, and America, where the wood is sent to our UK workshops to be crafted into our amazing selection of wooden products. Additionally, our fabrics and prints are all made locally to our Barnard Castle shop. We take great care in selecting our products and strive to ensure that they are ethically sourced and of the highest quality. But please rest assured that all our products are made by artisan makers and craftspeople and helps to fund their lifestyles. We are also 100% not made in China and we have great connections with artisans all over the world that we feel are sustainable and a benefit to our shop. Please also note that no matter where the product is made or transported from we have taken this into account in regards to working our carbon footprint and we work hard to make sure that we are completely Net Zero, give back to our farmers and handcraft the vast majority of all our products in the UK!
  • My product has developed a fault, can I return it?
    Yes, most items can be returned if they are faulty. However, if the fault is due to negligence on your part, we cannot take responsibility for it. In such cases, we recommend that you take due care of the product to avoid any future issues. If you do choose to return a faulty item, you will be responsible for covering the delivery costs. Alternatively, we can repair some of our own designed products. Simply tell us your issue, and we will guide you in fixing it. At Embleton Interiors, we take pride in the quality of our products and services. If you have any other queries or concerns, please do not hesitate to contact us. If for example a seam of a lampshade has come apart or there are some other minor issues, we can either assist you in fixing it over the phone or we can take the item back and fix it for you. This is a service that will cost if the item is over 6 months old. Please provide us with the order number and date you purchased the item. The service is free if the item develops a valid fault before 6 months are up.
  • Do you make the products yourself or source them from other suppliers?
    Yes, we make a large amount of our stock ourselves. As a family business, we take pride in creating unique and handmade products for our customers. John Embleton crafts wooden mirrors, driftwood house and Daniel Embleton designs and illustrates all of the designs on our website and manufactures all the products they are printed onto! We also source some products from other suppliers to provide a wider range of options for our customers. Regardless of the source, we ensure that all of our products meet our high standards of quality and craftsmanship.
  • Can I purchase Embleton Interiors products online?
    Yes, most of our products that are made by ourselves are made to order online. We can make any product you wish from our product lines and we can change the pattern in many ways through our bespoke design service. However, for our bespoke products and made to order lampshades, cushions or any other large item, there is roughly a 4-week lead time. This is due to us having to make the product from scratch, and this takes time. If you have any questions or concerns about lead times or custom orders, please do not hesitate to contact us.
  • Where can you deliver?
    Our delivery times for most products is dispatched within 5 working days with an estimated 2-3 working days delivery once with the delivery company. We do offer a few delivery options for you to choose from at the checkout if you require any additional support. We operate Monday - Friday so please use this to estimate delivery timeframes. Our shop however is open Friday - Wednesday each week. ​ Time it takes for larger items will be longer as there is often a lead time of 3 -4 week bespoke items, however we will keep you informed on the items progress and let you know when the item is shipped. ​ At the moment we can only deliver to England, Northern Irland, Wales and Scotland.
  • What shipping services do you use for your orders?
    At Embleton Interiors, we use Evri and Royal Mail for our shipping services. Depending on the size or product type of your order, we determine which service will provide the best delivery experience for you. Rest assured that we always strive to ensure that your package arrives safely and on time.
  • I have only reciuved part of my order?
    Occasionally, we may separate items into multiple packages to ensure a safe delivery of your products. If this is the case, we will let you know prior to making any arrangements. If you have ordered any bespoke items with a lead time, please let us know if you would like your other available items delivered straight away and deliver your bespoke orders later. We will do our best to accommodate your preferences and ensure that you receive your order in a timely and satisfactory manner.
  • Delivery Costs?
    Our delivery costs are in line with the most up to date Royal Mail postage costs as follows: Small Letter - from £0.75 Large Letter - from £1.05 Small Parcel - from £2.99 Medium Parcel - from £4.35 Large Parcel - from £12.12 Tube Parcel - from £4.35 We do on occasion not require the full amount of postage paid and we will transfer this back to you. This is to make sure that all our costs are met. We reserve the right to not issue a refund if additional postal costs occur and these prices can change at any time without warning.
  • Do I need to sign for my delivery?
    Occasionally you may need to sign for a delivery but most of the time there is no need to sign, we make sure to send your parcel as safe and secure as possible. We can offer a signed postage option when we deliver the parcel if you prefer, however we do not normally offer this as your package can then be left with a neighbour or a safe place if you specify one to us.
  • How long dose my order take to arrive?
    Here at Embleton Interiors we aim to dispatch your order within 5 working days, this is to pick and collect your order and make sure that there are no issues. we then send them to the delivery company and they may take up to 3 working days. However, you will have the option for upgrades and extras on your delivery at checkout. If you have opted for us to deliver your parcel as you fall into the areas around our high-street store, this can take up to 5 working days. Any bespoke orders or alterations to large items such as cushions, lampshades and footstools amongst others will have an additional 3 - 4 week lead time due to us having to manufacture the product from scratch. Please get in touch if you have any queries regarding our lead times.
  • Do you have an interior design service?
    At Embleton Interiors, we don't offer an interior design service at the moment. However, our team has a background in interior design and we are happy to give advice and customize our products to suit your preferences. We also offer a free bespoke design service to ensure that our products and designs complement your interior. Don't hesitate to contact us if you have any questions or need help with your project.
  • How do I contact Customer Services?
    Contact us via our 'contact' page or by the following contact details:, 07713161492, and our team will be glad to assist you in selecting the perfect pattern for your project. We have an amazing customer service team who strives to make your experience as good and effortless as possible. If you have any questions regarding our patterns, please do not hesitate to contact us.
  • When is your highstreet store open?
    Our shop is open the following times: Monday - 10:00am - 4:30pm Tuesday - 10:00am - 4:30pm Wednesday - 10:00am - 4:30pm Thursday - CLOSED Friday - 10:00am - 4:30pm Saturday - 10:00am - 4:30pm Sunday - 10:30am - 4:00pm These shop hours will change throughout the year so please check before you make a visit to our high-street store. Alternately you can get most of our products on our website store for your convenience.
  • What happens after I place my order?
    We will pick and collect all your order and package it within 5 working days of placing your order. Please note that lead times will come into account in some cases and this will take longer. We will then make sure to have all the items secure and well packaged in protective packaging and send it to the delivery company. Once your order has been shipped, the delivery time will depend on the shipping method and location.
  • What happens if an item I ordered is unavailable or my alterations cannot be achieved on a bespoke order?
    At Embleton Interiors, we strive to provide our customers with the best possible experience when purchasing our products. If an item you have ordered is unavailable or your alterations cannot be achieved on a bespoke order, we will notify you as soon as possible via email or your preferred contact method. We will also offer alternative options or a refund if we cannot find a suitable solution. Please note that we will never cancel an order without informing you prior. Our goal is to ensure that you are completely satisfied with your purchase from Embleton Interiors.
  • How do you package your items for shipping?
    At Embleton Interiors, we understand the importance of ensuring your items arrive to you safely and securely. That's why we take extra care to package your item as securely as we can. Our packaging is as sustainable as we can make it, and we try to reuse and recycle our packaging wherever possible. We do have some plastics that are recycled to help protect products such as greeting cards and prints, however, we try to limit this as much as we can. Rest assured, we will do everything we can to ensure your item arrives to you in excellent condition.
  • Can I add items to my order once it has been placed?
    Unfortunately, we cannot add items to an order once it has been placed. However, if you are interested in adding more items to your order, you can email us with the items you want to add, and we will make you a new invoice to pay via bank transfer. This will help you avoid doubling up on postage costs. We apologize for any inconvenience this may cause.
  • Do you offer workshops?
    Currently, we cannot offer workshops due to the ongoing building work. However, we are planning to host a huge array of workshops early next year, covering everything from art and local crafts to basic upholstery, drawing, and lampshades. Stay tuned to our website and social media pages for updates on our workshop schedule.
  • Do you offer refunds for your gift cards?
    We apologize for any inconvenience, but we do not offer any refunds for our gift cards. Once purchased, they are non-refundable and cannot be exchanged for cash. However, our gift cards have a long expiration date of 6 months and can be used at any time towards any of our pattern designs or services. Thank you for your understanding. Please get in touch if your gift card has only just expired or if you cannot make into the store in time and we will make a decision whether to honour the card, but we do encourage you to buy within the 6 month timeframe as we cannot promise we will be able to honour the card after this date.
  • Are Embleton Interiors gift cards redeemable both online and in store?
    No. We offer two types of gift cards: online gift cards that are only redeemable online and instore gift cards that are only redeemable in store. Please make sure to choose the correct type of gift card that suits your needs before purchasing.
  • Do you offer loyalty cards
    Yes, we do! Currently, we only offer loyalty cards in-store. You can collect 5 stamps while shopping with us and save 10% on your next purchase. To collect a stamp, your purchase must be over £10. On your sixth shop, you will receive a 10% discount or a free gift, depending on when you redeem your loyalty card. Don't forget to ask for a loyalty card during your next visit to our store
  • Do you offer gift cards?
    We have gift cards available in our store and online. If you wish to buy a gift card online then simply go to the gift card page and fill in the form. This will then send you an online gift card to your preferred email address. Please note that online gift cards can only be redeemable online and are currently unredeemable in our high-street store!
  • Do you have any stockists for your own products?
    At Embleton Interiors, we are constantly creating new and exciting pattern designs and products for our customers. Our stockists include galleries, independent shops and boutiques, just a couple of local businesses are listed below: Hand Crafters Hub - Barnard Castle Studio 11 - Darlington We do however, have multiple brands and businesses that use our patterns for their own products such as Liberty, Gillian Arnold, Canagan, Surface Design Show, Must have Bins and Kanva Kicks. Most of these brands have used my freelance design services. We are always open to new collaborations and partnerships, so please feel free to reach out to us if you are interested in working with us. Thank you for your interest in Embleton Interiors.
  • Do you offer wholesale pricing for your products you make yourself?
    Yes, we do offer wholesale pricing for our products with Daniel's patterns and designs. Currently, we only have a small selection available for wholesale, but we will soon have a large range of textiles, prints, and wallpapers available for wholesale or trade people. To access our wholesale items and costs, please contact us with your business details and we will get back to you. Once you are approved, we will send you our wholesale catalog.
  • Do you have sales or discounts?
    At Embleton Interiors, we occasionally have sales to clear stock or when we launch a new collection, such as during our Christmas Open Night event. However, our prices are already very competitive, and we do not normally offer discounts or sales as this would decrease our ability to give back to our sustainability projects and charities. We also have a large collection of products that are made by artists, which are unique and cannot be found elsewhere. Rest assured that every purchase you make at Embleton Interiors goes towards supporting our mission and giving back to the community. Thank you for your support!
  • How do I order a product?
    Most of our products can simply be purchased by adding to your cart and checking out once you are happy. If you are wanting to order a bespoke product or one of our own products that we make ourself, then please add the product your basket and checkout. Once you have done this send us an email with your specifications or amendments and we will get back to you ASAP. Please also include your order number, name and best contact to use. Our bespoke products are lampshades, cushions and fabric by the metre at the moment!
  • Can I collect my order from the Embleton Interiors gift shop?
    Yes, you can! At Embleton Interiors, we understand that some customers may prefer to collect their orders instead of having them delivered. If you wish to collect your order from our gift shop, please state this in an email or choose this option when you select your preferred delivery option. We will pick and package the items and leave them in the store for you to collect. We will also notify you when your order is ready for pick up. This option is available for your convenience, and we are always happy to accommodate our customers' preferences.
  • Is it safe to buy from Embleton Interiors online
    Yes, it is safe to buy from Embleton Interiors online. We have firewalls and a secure checkout to ensure the safety of your personal and payment information. However, as with anything online, you buy at your own risk.
  • What payment options do you accept?
    We accept payments through major credit cards including Visa, Mastercard, American Express, and Discover. We also accept payments through PayPal. If you have any questions regarding payment options, please don't hesitate to contact us.
  • How do I place an order on Embleton Interiors?
    Placing an order on Embleton Interiors is easy and straightforward. Simply browse through our collection of products, choose the item you desire, and click on it to view its details. Select the required quantity and choose the right product options if there are any. Once you are satisfied with your selection, click on the "Add to Cart" button. You can continue shopping or proceed to checkout. At checkout, fill out your details and choose your preferred payment method. Once you've completed the payment process, you will receive an order number and email confirmation of your purchase. Your order will then be processed and shipped to you as soon as possible.
  • How do I customize a item?
    Yes, you can! Embleton Interiors offers a range of patterned products that can be made bespoke including Lampshades, Cushions, Footstools and Fabrics. However, if you would like to make adjustments to the pattern or customize it to your liking, simply add the product in your chosen pattern to your cart and check out like normal. Then email our customer service team via or phone 07713161492 with all your adjustments you would like to make. Alternatively, you can use the contact page on our website. We will get in touch to confirm your choices and will let you know what we can do. Lead time for all our bespoke and most large items is 3 - 4 weeks before dispatch. Please note that if we haven't had an email or contact from you then you will receive a standard print and not bespoke. This will not be our responsibility to check if you want a bespoke item and this for you to contact us. All bespoke items or orders will be non-refundable. If you have ordered an item and fail to contact us before me have manufactured the item will again be non-refundable and will be sent to you once completed.
  • Can I request a bespoke design from Embleton Interiors?
    Yes, absolutely! We welcome bespoke design product requests from our clients. If you have a specific idea in mind or would like us to create a unique pattern for your purchase just for you, please don't hesitate to contact us. You can reach us at 07713161492. If we don't answer, please leave a voice message and we will get back to you as soon as possible.
  • Do you offer fabric swatches or samples?
    Currently, we do not offer any swatches and ask that you look at the images provided on our website. If you are visiting in-store, you can see most of our patterns as fabric products. This is to stop wastage of material. Our fabrics are not kept in stock and are only available for made-to-order, so we do not hold samples.
  • Is the bespoke design service free of charge?
    Yes, Embleton Interiors offers a free of charge bespoke design service for all customers buying our own range of printed products. These products include lampshades, cushions, footstools and fabric by the metre. This service includes any alterations to the pattern or fabrics used on a product. We can also make a custom sized product for you or even slightly change the shapes of lampshades and cushions. If you require any of these changes, simply get in touch with us and we will let you know which product to add to cart. Additionally, our bespoke design service includes alterations to the colour of the design, scale/size of the print and fabric, ensuring that your product will be perfectly tailored to your needs and preferences.
  • What is the returns policy for Embleton Interiors?
    We want you to be completely happy with your purchase from Embleton Interiors. However, if for any reason you are not satisfied with your order, you can return it to us within 14 days of receipt. Please contact us prior to sending back your parcel. When you contact us, quote your full name, order number, address and preferred contact details. Please also include any photo evidence or a brief description of why you are returning the order. Please note that you will need to pay for the postage back to us. Once we receive your returned item, we will process your refund within 14 days.
  • Are you Net Zero?
    Embleton Interiors is a one-of-a-kind interior shop that takes sustainability seriously. We are proud to be Barnard Castle's first net-zero gift and interiors store. We have won awards for our commitment to sustainability and our dedication to ethical practices. Here are some of the ways we are making a difference: - Net Zero: We have taken steps to reduce our carbon footprint and offset any remaining emissions to achieve net-zero status. - Invest in overseas renewable energy: We invest in renewable energy projects overseas to reduce our impact on the environment. - Tree planting: We support tree planting initiatives to help restore forests and combat climate change. We also opt to stock products made from wood that has been grown and cared for by farmers and not from wild woodlands and forests, this is the case with all our Mango and Bamboo woods as well as using driftwood locally sourced from northeast beaches for our mirrors, house decorations and much more. - Made from recycled materials: We use recycled materials whenever possible to create our products. - Locally made fabrics: Our fabrics are all locally made, printed, and often contain waste from the local area. For example all our velvet fabric is made locally, printed just 40 miles from the shop and is using Teasdale Plastic Bottles that would have otherwise gone to landfill. - Minimizing wastage: We are committed to minimizing wastage and opt for sustainable packaging whenever possible. Awards: We have recently won the International Sustainability Award through Luxury Lifestyle Awards based at The One World Trade Centre in New York and have been given the 'Most outstanding sustainable and luxury home furnishings' in the UK. At Embleton Interiors, we believe that sustainability and style can coexist. Visit us to see our unique collection of sustainable and eco-friendly products or shop online.
  • Do you have any awards for your sustainability?
    Embleton Interiors is not just any ordinary gift shop. We are the most outstanding luxury and sustainable home furnishings brand in the UK awarded to us in December 2022. We were also awarded the prestigious 'International Sustainability Award' through The One World Trade Centre in New York. We are also a proud member of Green Grads, an organisation that hopes to educate and encourage sustainable textile manufacture. At Embleton Interiors, we are committed to providing our customers with the highest quality, sustainable products that will last for years to come.
  • Are your products sustainable and do you offset your carbon footprint?
    Embleton Interiors specializes in creating unique and custom patterns for a variety of design projects. We work with clients to develop patterns for wallpaper, upholstery, textiles, and more. Our designs can be tailored to fit any aesthetic and we take pride in our attention to detail and commitment to quality. In addition to our pattern design services, we are also dedicated to making a positive impact through our work. We help fund renewable energy projects around the world, such as The Ouarzazate Solar Power Station in Morocco, to help offset carbon emissions and promote sustainable energy solutions. We believe that design can be a powerful tool for positive change and strive to make a difference through our work.
  • Are your products made using recycled materials?
    Fabrics: All our fabrics are made locally from plastic bottles that are collected from the Teasdale area. We then break them down into fibres and make all our velvet fabrics from this. All our fabrics including those made from organic cotton, are all printed using GOTS inks which is a government certified qualification for inks that have no harmful chemical, are sustainable and do not pollute water in any way! ​ Wood, Metal and Glass: All our wood is from cultivated woodlands that have been planted and cared for by the farmers who grow them, which allows us to stop deforestation of wild woodland and forest, but still get access to good quality wood. All our glass and metal are all recycled, with a large amount of our glass decor is made in the Scottish boarders. ​ Paper and Card: All our artwork is printed onto recycled paper and card, we also make sure to use water based inks to help remove chemicals from the items manufacture!
  • Do you plant trees?
    Yes, at Embleton Interiors we are committed to helping the environment. For every order over £10, we put money towards planting trees. These trees are planted in vulnerable locations all over the world, including the Amazon, Africa, USA, Australia, Asia and selected regions of the UK. We believe that every little bit helps in the fight against climate change, and we are proud to be doing our part.


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